Shipping policy

Last updated: October 2026

Stepz Club is a brand operated by MRCS SERVICES LLC, a limited liability company organized in the State of New Mexico, United States, with its registered address at 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, United States. Customer support: support@stepzclub.com. This document applies to all orders placed on stepzclub.store.

Where we sell

We sell to customers in the United States and in Europe, including the United Kingdom. If your country is available at checkout, this policy applies to your order.

Where your order ships from

Products sold on stepzclub.store are shipped directly from China by our third-party fulfillment partner. MRCS SERVICES LLC does not operate a warehouse in the United States. Every parcel is sent with tracking.

Processing time

Orders are processed and handed to the carrier within 2 to 4 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays in China, where our fulfillment partner operates. During major Chinese public holidays, such as Lunar New Year and the National Day holiday in early October, processing can take longer. If your order is affected, we will email you with a new estimate.

Delivery time

The estimated delivery time is 8 to 16 business days after dispatch. The estimate starts on the day the parcel is handed to the carrier and does not include the processing time above.

Destination	Processing	Estimated delivery after dispatch	Notes
United States	2 to 4 business days	8 to 16 business days
Europe, including the United Kingdom	2 to 4 business days	8 to 16 business days
Other destinations available at checkout	2 to 4 business days	8 to 16 business days	Customs clearance and local carriers can extend delivery to up to 25 business days.

These are estimates, not guaranteed delivery dates. Remote areas and islands can take longer. Delivery times are counted in business days and do not include weekends or public holidays in the destination country.

Orders with more than one item

Items in the same order may be shipped in separate packages and arrive on different days. You will receive a tracking number for each package. Receiving one package before the others does not mean that part of your order is missing.

Shipping options and cost

• Standard shipping: free on every order, with tracking.
• Priority processing: US$9.90. Your order is moved to the front of the processing queue. The delivery estimate after dispatch is the same.

The options available for your address are shown at checkout.

Customs, duties and import taxes

Because your order ships from China, it may be subject to import duties, taxes and customs handling fees charged by the authorities or the carrier in the destination country. Unless they are shown and collected at checkout, these charges are not included in the order total and are the responsibility of the customer. The carrier may ask you to pay them before the parcel is delivered. Customs authorities may also hold a parcel for inspection, which can delay delivery beyond the estimate. We declare every parcel at its actual value.

If a parcel is refused, or is returned to our fulfillment partner because import charges were not paid, we will contact you to arrange a new shipment. A second shipping charge may apply.

Order tracking

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow 24 to 48 hours for the first tracking update. During international transit and customs clearance, tracking can go several days without an update. This is normal and does not mean the parcel is lost. When the parcel reaches your country, the local carrier may show it under its own tracking number.

Incorrect or incomplete address

Please check your delivery address carefully at checkout. If you notice a mistake, contact us at support@stepzclub.com as soon as possible. Once an order has been dispatched we can no longer change the address. If a parcel cannot be delivered because the address was incorrect or incomplete, we will contact you to arrange a new shipment, and a second shipping charge may apply.

Delayed, lost or damaged parcels

If your order has not arrived within 8 to 16 business days after dispatch, or within 25 business days for the destinations noted above, or if it arrives damaged, email support@stepzclub.com with your order number and, in case of damage, a photo of the item and the packaging. We will investigate with the carrier. Where the parcel is confirmed lost or damaged in transit, we will send a replacement or refund you in full to the original payment method, in accordance with our Return and refund policy.

Destinations we cannot serve

We cannot ship to countries or regions that are subject to trade sanctions or where our carriers have suspended service. Some carriers cannot deliver to PO boxes or military addresses. If your country is not available at checkout, contact us and we will confirm whether we can deliver to you.

Contact

Stepz Club, operated by MRCS SERVICES LLC, 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, United States. Email: support@stepzclub.com.