Return and refund policy

Last updated: October 2026

Stepz Club is a brand operated by MRCS SERVICES LLC, a limited liability company organized in the State of New Mexico, United States, with its registered address at 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, United States. Customer support: support@stepzclub.com. This document applies to all orders placed on stepzclub.store.

Summary

• You have 30 days from the date of delivery to request a refund.
• You do not need to send anything back. Once a refund is approved, you may keep the item or dispose of it.
• Approved refunds are issued to the original payment method and appear on your statement within 5 to 10 business days.
• Charges from Stepz Club appear on your card statement as STEPZ CLUB.

Who this policy applies to

We sell to customers in the United States and in Europe, including the United Kingdom. This policy applies to every order placed on stepzclub.store. Consumers in the European Union, the European Economic Area and the United Kingdom also have the statutory right of withdrawal described below, which applies in addition to this policy.

Refund window

You can request a refund within 30 days from the date of delivery shown in the carrier's tracking. If your order has not been delivered within the maximum delivery time stated in our Shipping policy, you can request a refund from the day that time expires and for 30 days after it.

When a refund is approved

A refund is approved when at least one of the following applies:

• The product arrived damaged.
• You received the wrong item (a different product, size or color from the one you ordered).
• The order was not delivered within the maximum delivery time stated in our Shipping policy.
• You are not satisfied with the product and you tell us within the refund window, attaching a photo of the product you received.

All products sold on stepzclub.store are eligible for a refund request under this policy.

How to request a refund

Email support@stepzclub.com within the refund window with your order number, the reason for your request and, where the reason concerns the product itself, one or more photos of the product you received. We reply within 1 business day, Monday to Friday. We may ask for an additional photo or detail to assess the request. We confirm our decision by email.

No physical return required

You are not required to send the product back to us. Once your refund is approved, you may keep the item or dispose of it responsibly. We will never ask you to pay anything to receive a refund.

How and when you are refunded

Refunds are issued to the payment method used for the order as soon as the request is approved. Depending on your bank or card issuer, the refund appears on your statement within 5 to 10 business days. If the card used for the order is no longer valid, the refund is still sent to the account linked to that card; contact your bank if you do not see it after that period. If only some items of an order are affected, the refund covers those items. Where a replacement is available, you may choose a replacement instead of a refund; the replacement is shipped under our Shipping policy at no cost to you.

Cancelling an order

If you want to cancel an order, email support@stepzclub.com as soon as possible with your order number. Orders cancelled before dispatch are refunded in full. Once an order has been dispatched, this refund policy applies.

Before contacting your bank

If you are considering disputing a charge with your bank or card issuer, please contact us first at support@stepzclub.com. We answer every refund request within 1 business day and most cases are resolved faster than a bank dispute.

Right of withdrawal for consumers in the European Union, the European Economic Area and the United Kingdom

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason. This right applies in addition to the refund terms above.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If the goods of one order are delivered in separate packages, the period expires 14 days after the day on which you acquire physical possession of the last package.

To exercise the right of withdrawal, inform us of your decision by an unequivocal statement, for example an email to support@stepzclub.com or a letter sent by post to MRCS SERVICES LLC, 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, United States. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, and you will not incur any fees as a result of the reimbursement. You are not required to send the goods back to us. The physical return of the goods is waived; after we confirm your withdrawal you may keep the goods or dispose of them.

Withdrawal instructions for consumers in Germany (Widerrufsbelehrung)

Right of withdrawal (Widerrufsrecht). You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods, or of the last partial shipment if the goods were delivered in several packages.

To exercise your right of withdrawal, you must inform us, MRCS SERVICES LLC, 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, United States, email support@stepzclub.com, by means of a clear statement (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal (Folgen des Widerrufs). If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notice of your withdrawal. For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We waive the return of the goods: you are not required to send the goods back to us and you bear no return costs. After our confirmation you may keep the goods or dispose of them.

Model withdrawal form (Muster-Widerrufsformular)

If you want to withdraw from the contract, you may complete this form and send it to us by email or by post.

To: MRCS SERVICES LLC, 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, United States. Email: support@stepzclub.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Your statutory rights

This policy does not limit the rights you have under the mandatory consumer protection laws of your country or state of residence, including the legal guarantee of conformity for consumers in the European Union and the rights under the Consumer Rights Act 2015 for consumers in the United Kingdom.

Contact

Stepz Club, operated by MRCS SERVICES LLC, 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, United States. Email: support@stepzclub.com. Charges appear on your card statement as STEPZ CLUB.