Track My Order

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a tracking link. Orders are processed and dispatched within 2 to 4 business days of being placed.

Estimated delivery

The estimated delivery time is 8 to 16 business days after dispatch. Some destinations can take longer because of customs clearance. See our Delivery Information page.

Tracking not updating?

Please allow 24 to 48 hours after dispatch for tracking to appear. During international transit and customs clearance, tracking can go several days without an update. This is normal. When the parcel reaches your country, the local carrier may show it under its own tracking number.

Haven't received your tracking email?

• Check your spam or junk folder
• Allow 2 to 4 business days for your order to be processed and dispatched
• Make sure the email address on your order is correct
• If you still haven't received it, contact us at support@stepzclub.com with your order number